Processing Cash Refunds

If Micronet has been configured to allow cash sales during invoice creation (and therefore cash refunds during credit note creation), the Accept Payments screen displays. Micronet allows you to refund the customer by cash, cheque, EFTPOS, etc. – that is, by any means other than a credit to the customer's account.

Technical Tip To allow cash sales, a debtor with the ID "CASH" must be setup in your Debtor master file, and the Cash Sale field on the Debtor File Update screen - Extra tab must be set to Yes (refer to "File - Debtor - Extra"). In addition, the Allow Cash Sales to be Paid field on the Invoicing Configuration screen must be set to Yes (refer to "Edit - Program - Invoicing"

The payment types displayed – e.g. Cash, Cheque, EFTPOS, Visa, Mastercard, Amex, Direct Deposit, and Gift Voucher – are setup in your system parameters and can be changed to suit your requirements (refer to "Edit Company - Edit - Payment Types").

The cash refund amount is displayed in the Pay Credit field.

To process the cash refund:

1. Complete the steps in the process "Credit Creation - File - Print".
2. When the Accept Payments screen is displayed, enter the refund amount – either against a single payment type or against a combination of payment types.

3. Complete the following additional steps if using any of the following refund payment methods:

• CASH – enter the full refund amount.
• CHEQUE – Micronet displays the Enter Banking Details screen. Enter the cheque details then select the OK button.

• any card or EFTPOS – enter the full refund amount.

Technical Tip If the customer is receiving the refund by EFTPOS or credit card using Tyro, enter the refund amount as an EFTPOS payment type.

5. Select the Accept button.
6. Continue with the remaining steps under "Credit Creation - File - Print".